How to make ELSA users happier

new customer care

ELSA has over 400 lessons. Each lesson teaches a daily English conversation, like interviewing for a job, eating at a restaurant, and going to school. If you’re an ELSA user, you’ll know that when you first signed up for an account, you got access to all 400 lessons for free for a week. After your first week, you can continue using ELSA for free and your account will give you access to 20 lessons. At that point, many users choose to purchase ELSA Pro memberships so they can access all 400 lessons to make faster progress in their English speaking skill. 

Back at ELSA headquarters in San Francisco, we’ve been doing interviews with our customers to figure out what else they wanted from ELSA. One of the first things that we discovered from our interviews is how happy our customers already are.

“I love using ELSA. I tell all my friends about it.”

So then we asked them,

“What can we do to make you even happier?”

What do our ELSA users want?

Over and over again, our users told us that they wanted us to create more lessons.

So we then asked them “what topics do you want our new lessons to be about?”

The two most frequently requested topics were: Work and School.  Other popular topics include Travel, Relationship, and Food & Drinks.

What does this mean for ELSA?

Our next steps are much clearer now that we’ve done these customer interviews. You bet we’ll be working on creating more lessons, and you can expect the next few lessons to be about the workplace.  

These interviews also showed us that we should focus on the basics we already do well and polish any rough edges that stick out. For example, we’ll be improving our video streaming so you can use ELSA even when you have a weaker Internet connection.

If you’re an ELSA user and have a suggestion on what we can do to make you happier, please feel free to add a comment to this blog post!

ELSA – your world’s smartest English pronunciation coach

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5 Essential Business Idioms

new module

You just started your new job at an American company. On your first day, your boss comes by your desk and tells you how excited she is to have you to join and how she will help you learn the ropes.

As your boss walks away, you scratch your head and wonder, “what does it mean to learn the ropes?” As it turns out, your boss just used an idiom.

What is an idiom

An idiom is an expression that has a meaning different from what the meaning of the words is.  Idioms are used in everyday life, at the workplace, and in the classroom.  You may have developed a vast vocabulary, but your ability to understand idioms will be essential to fitting in a work environment.

How to learn idioms

The best way to learn idioms is to practice the phrases that are commonly used as idioms.  Then when those idioms are used in conversation, you can recognize them and interpret it with the right meaning.  

Here are five common idioms frequently used in the American workplace. You can practice pronouncing these idioms on ELSA, under the topic Business – with our 12 new lessons added today!

  1. Learn the ropes [lɜrn ðə roʊps]

Learn the rope does not mean that you will be learning about ropes. Instead, it means to understand a particular job or activity.  It’s your first day at work, and your boss wants to make you feel comfortable about going to her for help when you are learning to do your new job, so she tells you “I’m here to help you learn the ropes.”  

Image credit to www.gingersoftware.com
Image credit to www.gingersoftware.com
  1. On the same page [ɑn ðə seɪm peɪʤ]

This means that there is agreement on what is being done or said.  You can use this phrase to describe two people who are in agreement or who understand each other’s points of views.  Suppose you told your coworker about a new company policy and your co-worker tells you that they understand. You can say to them “Sounds like we’re on the same page.”

Image credit to www.brainstales.com
Image credit to www.brainstales.com
  1. Beat around the bush [bit əˈraʊnd ðə bʊʃ]

This means to avoid speaking directly about a topic. Suppose one of your employees is a week late in turning in their status report. You ask them if they are having problems with completing their work on time, and they tell you that everything is cool. You can say to them “Let’s not beat around the bush here. I know that your status report is a week late.”

Image credit to: www.buzzle.com
Image credit to www.buzzle.com
  1. Best of both worlds [bɛst ʌv boʊθ wɜrldz]

This means to be in a situation where you can benefit from two different opportunities. For example, suppose your colleague tells you that they are working from home one day a week and how much they enjoy it. You agree with them and say “By working from home, you get the luxury of staying home with the benefits of having a job. It is the best of both worlds.”

Image credit to www.idiomland.com
Image credit to www.idiomland.com
  1. In your best interest [ɪn jʊər bɛst ˈɪntrəst]

This means that something is for your benefit.  This does not mean that something is very interesting to you. You can use this phrase to describe an opportunity or event that can benefit the person you are speaking to. For example, suppose you want to tell your coworker that they should inform their boss about a problem they’re having at work. You can say:

“It is in your best interest to talk to your boss about it.”

Image credit to www.QuoteHD.com
Image credit to www.QuoteHD.com

Once you’ve mastered these idioms, you will be able to respond effectively to your boss. You can even throw in your own idiom “We’re on the same page then. I am planning to learn the ropes quickly so I can start contributing as soon as possible.”

If you are serious about speaking English like an American and find yourself working for an American company, do spend some time learning about idioms so you can effectively communicate in the workplace. It is in your best interest to memorize these five common idioms!

ELSA – your world’s smartest English pronunciation coach

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